Data Protection & Privacy

B9Game Privacy Policy — How We Handle Your Personal Data in Pakistan

B9game is committed to protecting the privacy of every Pakistani player on the platform. This policy explains exactly what personal data we collect, why we collect it, how we use it and the rights you have over your own information.

Last Updated: 1 January 2025
B9Game
Your Privacy, Protected
Your email is never sold to third parties
Mobile number used only for account security
PKR transactions encrypted end-to-end
Passwords stored as one-way hashes only
You control your data — request deletion anytime

Six Core Privacy Commitments from B9Game

These are the most important things to know about how b9game handles your personal information as a Pakistani player.

No Data Sold to Third Parties
B9game does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data stays within b9game and the essential service providers needed to operate your account.
SSL Encryption on All Transactions
Every deposit, withdrawal and account interaction at b9game is protected by SSL (Secure Sockets Layer) encryption. Your PKR transactions via Easypaisa, JazzCash and other local methods are transmitted over encrypted connections.
You Control Your Data
B9game players have the right to access, correct, restrict or request deletion of their personal data at any time. Submit a request to support@b9game.run and the team will respond within 30 days.
Minimal Data Collection
B9game collects only the data needed to operate your account, process PKR transactions, verify your age and identity, and keep the platform secure. We do not collect data beyond what is necessary for these purposes.
Marketing Opt-Out Available
Promotional communications from b9game — including email, SMS and in-platform notifications — can be turned off at any time. Simply update your notification preferences from the account settings page or contact support.
Clear Retention Policy
B9game retains account and transaction data only for as long as required by applicable regulations and operating licence conditions. Data that is no longer needed is securely deleted or anonymised in line with our retention schedule.
b9game
Section 01

Who We Are

B9game operates the online gaming platform available at b9game.run. For the purposes of this Privacy Policy, b9game is the data controller responsible for the personal information collected from registered players and visitors to the platform.

This policy applies to all users of b9game regardless of how they access the platform — mobile browser, desktop browser or any other access method. By creating an account or using the b9game platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about how your personal data is handled at b9game, you can contact the team directly at support@b9game.run. All privacy-related requests will be acknowledged within 48 hours and resolved within 30 days wherever possible.

Section 02

Data We Collect

B9game collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and information received from payment processors when you make PKR transactions.

Information You Provide

  • Account registration: Full name, date of birth, email address, Pakistani mobile number and password (stored as a one-way hash — never readable by b9game staff).
  • Identity verification: CNIC number, a copy of your CNIC or other government-issued identification, proof of address, and screenshots or confirmations from payment methods where required for KYC compliance.
  • Support communications: Any information you share when contacting b9game's support team by email or live chat.
  • Responsible gaming: If you use deposit limits, self-exclusion or other responsible gaming tools, b9game records your settings to enforce them consistently.

Information Collected Automatically

  • IP address and approximate geographic location (city level).
  • Device type, operating system and browser version.
  • Session start and end times, pages visited within the b9game platform.
  • Betting and gaming activity — games played, bets placed, outcomes, amounts wagered and amounts won or lost.
  • Cookie data as described in Section 6 of this policy.

Information from Payment Processors

When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard, b9game receives a transaction confirmation from the payment provider. This includes the transaction reference number, the amount in PKR, the date and time, and enough payment method detail to link the transaction to your account. B9game does not store full card numbers — only the last four digits for display purposes.

Data Category Examples Collection Method
Identity Data Name, DOB, CNIC Registration / KYC
Contact Data Email, mobile number Registration form
Financial Data PKR transactions, wallet refs Payment processor
Technical Data IP address, device, browser Automatic (session)
Usage Data Games played, bets placed Automatic (platform)
Communications Support ticket content Direct — you provide it
b9game
Section 03

How We Use Your Data

B9game uses the personal data it collects only for specific, legitimate purposes. Here is a clear account of every way your information is used on the b9game platform:

  • Account operation: To create and manage your b9game account, process your PKR deposits and withdrawals, credit winnings and maintain your betting and gaming history.
  • Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years before allowing access to real-money gaming.
  • Fraud prevention and security: To detect and investigate suspicious activity, protect against unauthorised account access and monitor for patterns consistent with bonus abuse, money laundering or other prohibited activities.
  • Customer support: To respond to your queries, resolve account issues and process complaints efficiently.
  • Responsible gaming: To enforce the limits and restrictions you have set on your account, and to monitor activity patterns that may indicate problem gambling so that appropriate support can be offered.
  • Platform improvement: To analyse aggregated usage data and improve b9game's features, game catalogue and overall user experience. This analysis uses anonymised or pseudonymised data wherever possible.
  • Marketing communications: To send you promotional offers, bonus notifications and platform news — but only where you have not opted out of such communications. You can opt out at any time via account settings or by contacting support.
  • Legal and regulatory compliance: To fulfil b9game's obligations under its operating licence and applicable law, including maintaining records of financial transactions and responding to lawful requests from regulatory authorities.
Important

B9game does not use your personal data to make automated decisions that have legal or similarly significant effects on you, without human review. Automated fraud detection flags are reviewed by b9game's security team before any account action is taken.

Section 04

Legal Basis for Processing

B9game processes your personal data on the following legal grounds, depending on the specific purpose:

  • Contract performance: Processing your account data, transactions and gaming activity is necessary to deliver the service you have signed up for at b9game. Without this processing, b9game cannot operate your account.
  • Legal obligation: Age verification, KYC checks, anti-money-laundering procedures and record-keeping are required by b9game's operating licence and applicable regulations. This processing is mandatory.
  • Legitimate interests: Fraud detection, security monitoring and platform analytics are carried out on the basis of b9game's legitimate interest in protecting the platform and all players who use it.
  • Consent: Marketing communications are sent on the basis of your consent, given at registration or at a later point when opting into promotional updates. You may withdraw this consent at any time.
Section 05

Data Sharing

B9game does not sell your personal data. Your information is only shared in the following limited circumstances:

Service Providers

B9game works with trusted third-party service providers who process data on our behalf and under strict contractual obligations. These include:

  • Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, partner banks and card processors) — to process your PKR deposits and withdrawals.
  • Game software providers (Pragmatic Play, NetEnt, Big Time Gaming and others) — these providers receive minimal session data necessary to run the games you play.
  • Identity verification services — where third-party KYC tools are used to assist in document verification.
  • Customer support tools — the software platform used to manage support tickets may process ticket content.

Legal Requirements

B9game may disclose personal data to regulatory authorities, law enforcement or courts where required by law, court order or its operating licence conditions. B9game will notify affected players of such disclosures where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or transfer of all or part of b9game's business, player data may be transferred as part of the transaction. Players will be notified of any such transfer and given the opportunity to close their accounts if they do not wish for their data to be handled by a new entity.

Our Commitment

Every third party that receives b9game player data is bound by a data processing agreement requiring them to handle that data in accordance with applicable privacy standards and to use it only for the specific purpose for which it was shared.

Section 06

Cookies and Tracking

B9game uses cookies and similar technologies to make the platform work correctly, to remember your preferences and to understand how players use the site. Here is what we use and why:

  • Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated between pages and ensure the platform loads correctly. You cannot opt out of essential cookies without stopping the platform from working.
  • Functional cookies: Remember your language preferences and display settings so you do not have to reset them every visit.
  • Analytics cookies: Help b9game understand which pages are most used, where players spend time and how navigation flows work, so the platform can be improved. These use anonymised aggregate data.
  • Marketing cookies: Used to track whether you came to b9game through a specific promotion or referral link, so bonuses can be credited correctly. These do not track you across other websites.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent b9game from functioning correctly. Blocking non-essential cookies will not affect your ability to play games or make transactions.

b9game
Section 07

Data Security

B9game implements industry-standard technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction or disclosure. The specific measures in place include:

  • SSL/TLS encryption on all data transmitted between your device and the b9game platform — including all PKR payment transactions.
  • Password hashing using bcrypt or equivalent one-way algorithms — b9game staff cannot read your password, only reset it.
  • Access controls — b9game staff access to player data is role-restricted, logged and audited. Only staff who need data to do their job can see it.
  • Intrusion detection systems that monitor the platform infrastructure for unusual access patterns or attempts to extract data.
  • Regular security reviews of the platform, payment integrations and data storage systems.

While b9game takes security seriously, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to players, b9game will notify affected individuals and relevant authorities in accordance with applicable legal requirements.

Your Role in Security

Players are responsible for keeping their b9game login credentials confidential. Use a strong, unique password and never share it. Enable any available two-step verification on your account. If you suspect your account has been accessed by someone else, contact support@b9game.run immediately.

Section 08

Data Retention

B9game retains personal data only for as long as necessary for the purposes described in this policy, or as required by the platform's operating licence and applicable legal obligations. The general retention periods applied at b9game are:

  • Active account data — retained for as long as your account is open and active on b9game.
  • Transaction records (PKR deposits, withdrawals, bet history) — retained for a minimum of five years after the transaction date, as required by anti-money-laundering regulations and licence conditions.
  • Identity verification documents (CNIC copies, etc.) — retained for a minimum of five years after account closure.
  • Support communications — retained for three years after the ticket is closed, to assist with any follow-up queries or disputes.
  • Technical and usage logs — retained for 12 months, after which they are anonymised or deleted.
  • Marketing consent records — retained until consent is withdrawn, plus three years thereafter for compliance evidence.

When data reaches the end of its retention period and there is no legal reason to hold it further, b9game securely deletes or anonymises it so that it can no longer be linked to any individual player.

Section 09

Your Privacy Rights

As a b9game player, you have the following rights over your personal data. To exercise any of these rights, contact support@b9game.run with the subject line "Privacy Request" and a description of what you need.

Right of Access
Request a copy of all personal data b9game holds about you. B9game will provide this within 30 days of a verified request.
Right to Rectification
Ask b9game to correct any personal data that is inaccurate or incomplete. Contact support with the correct details and the data will be updated promptly.
Right to Erasure
Request deletion of your personal data. Note that some data must be retained for legal compliance — b9game will clearly explain what can and cannot be deleted in response to your request.
Right to Restrict Processing
Ask b9game to limit how your data is used in certain circumstances — for example, while the accuracy of the data is being contested.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Right to Object
Object to b9game processing your data for marketing purposes. This will always be respected immediately. You may also object to processing based on legitimate interests, though b9game may need to continue some processing for legal compliance.
Section 10

Children's Privacy

B9game's services are strictly intended for individuals aged 18 and over. B9game does not knowingly collect personal data from anyone under 18 years of age. If it comes to b9game's attention that a player under 18 has registered on the platform, the account will be closed immediately, any deposits returned to the payment source and all associated data deleted or anonymised as quickly as practically possible.

If you are a parent or guardian and believe that a minor in your household has registered on b9game, please contact the support team at support@b9game.run without delay. B9game will act on all credible reports as a priority.

For Parents

Consider enabling parental controls on devices used by minors in your household. B9game's platform requires date-of-birth confirmation at registration, but parental oversight is the most effective safeguard for children's access to online content.

Section 11

Policy Updates

B9game may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable law or changes in b9game's data practices. The date at the top of this page reflects when the policy was last revised.

Where changes are material — meaning they significantly affect how your data is used or what rights you have — b9game will make reasonable efforts to notify registered players before the changes take effect. This notification may be via the platform dashboard, email or both.

Continued use of b9game after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to request account closure and deletion of your data as described in Section 9.

Section 12

Contact Us About Privacy

For any questions, concerns or requests related to this Privacy Policy or the way b9game handles your personal data, please get in touch with the support team. All privacy-related correspondence should include:

  • Your full name and registered email address on b9game.
  • A clear description of your request or concern.
  • Any relevant account or transaction references where applicable.
Privacy Contact

Email: support@b9game.run
Subject line: Privacy Request
Response time: Within 48 hours for acknowledgement, up to 30 days for full resolution.

B9game is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with how your request has been handled, you have the right to escalate the matter to the relevant supervisory authority under b9game's operating jurisdiction.

Play with Confidence at B9Game

Your personal data is protected, your PKR transactions are encrypted and you are always in control of your information. Join over 500,000 Pakistani players who trust b9game with their gaming experience.

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